there’s a special place in heaven for kanban lovers that’s what i always say
there’s a special place in heaven for kanban lovers that’s what i always say
I work in data analysis and reporting on various feedback systems is part of my regular role. Every company’s data culture is different, so you can’t simply say “X is the reason why they’re doing this”. It could be:
What I’ve found is that there are a lot of confounding factors. For example, I work for a job board, and most people use the Overall Satisfaction category as more of a general measurement of how their job search is going, or whether or not they got the interview, rather than an assessment of how well our platform serves that purpose. And it’s usually going very shittily because job searching is a generally shitty process even when everything is going “right”.
I agree with the author in that balancing actual work vs. meta-work like writing tickets/documentation/scoping tickets is always going to be a pain point regardless of the project management system in play. Jira can be fine in that regard, but it also gives PMs & managers an opportunity to tinker with things and “improve” workflows in the glorious name of adding value.
It reminds me of the old quote about democracy: “Jira is the worst form of project management software except for all the others”.