Airbnb is testing a new AI customer service bot in the U.S. to significantly improve the user experience, with plans to roll it out to all U.S. users soon.
Oh we’re so sorry to hear about your issue but you’ll need to contact the host/renter. Sorry I can’t help you with that, please use our app for quick and efficient communication.
I feel like that response can just be as effective as hanging up on you or not even answering the call. Why the extra steps?
Oh we’re so sorry to hear about your issue but you’ll need to contact the host/renter. Sorry I can’t help you with that, please use our app for quick and efficient communication.
I feel like that response can just be as effective as hanging up on you or not even answering the call. Why the extra steps?