Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'
  • Pogogunner@sopuli.xyzEnglish
    0·
    23 days ago

    Just another thing to remind family of when they inevitably ask why they shouldn’t just buy the cheapest printer/laptop/widget from HP.

    “We are experiencing longer wait times” Yeah, because you intentionally made it that way to game your internal metrics.

    I can’t wait for them to finally burn enough users that they finally get a clue and stop buying HP garbage, and the company can finally die from its decisions.

    • tiramichu@lemm.eeEnglish
      1·
      23 days ago

      The line that really galls me is “generate warranty cost efficiencies” - i.e. make it really difficult to get through so that customers with defective products are incentivised to simply give up, rather than to claim on the warranty they were promised for their defective product.

      Absolute scumbags.

  • Arcane2077@sh.itjust.worksEnglish
    01·
    23 days ago

    Reminder that HP designs and manufactures the biometric apartheid system for the terrorist state of Israel