Noticed this update got pushed just now.

Edit: Seems they’re doing this to prevent costs from arbitration. Read comment below.

  • taiyang@lemmy.world
    2·
    6 months ago

    Seems like a good thing?

    I was wondering if it was related to anything passed recently, because another service had to change privacy rules to opt in over a rule change in Cali. I just assume if it sounds like a good thing for consumers, it probably wasn’t their choice, lol, but I guess in this case it’s just a cost cutting measure.

    I at least appreciate them being pretty clear about what’s different now.

    • jonne@infosec.pub
      2·
      6 months ago

      I think there’s a bit of a sea change in business generally where arbitration ended up being worse for corporations if too many customers/employees used that option because it meant paying a bunch of money for each case instead of dealing with one class action suit.

      While the arbitration courts themselves are generally biased to corporate interests, it’s not enough of a thumb on the scale to make up for the huge downside.

      • CosmicTurtle0@lemmy.dbzer0.comEnglish
        1·
        6 months ago

        I’ve seen some arbitration agreements stating that you can’t collaborate with other customers who are affected by the same issue, requiring each customer to have a different attorney.

        Some companies really want to make it impossible for you to win any significant damages against them.

        At that point, they are just telling on themselves.

    • Fubarberry@sopuli.xyzMEnglish
      0·
      6 months ago

      From what I’ve read, it can go either way (note: not a lawyer).

      Arbitration is easier for people to seek compensation, but it usually prevents any significant damages and doesn’t set a legal precedent that others can use to easily get compensation.

      Court cases are harder to start and generally require a lawyer, but if you win you can get significant damages and it can set a legal precedent.

      So it’s usually best for the consumer to have a choice on how to pursue issues. I have seen a lot of companies lately update their terms for arbitration only though, so this is at contrast with how most companies I’ve seen are handling things.